Please note that the answer to your query may be found in the FAQ or through our Customer Care links at the bottom of the page.
How long does it take for an order to arrive?
Deliveries are made within 3 to 6 business days if no unforeseen events occur. If it happens we will inform you immediately and return the amount paid.
Can we cancel or change your order?
Once an order has been placed, we are unable to cancel or amend it. However you can return any unwanted or incorrectly ordered items for a refund once you have received your order.
Your right to cancel an order starts the moment you place your order and ends 15 days following the day that you receive your goods. We require written confirmation of your instruction to cancel, so you will need to contact us by email quoting your order number, or use our return form which needs to be emailed to us once completed.
If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them.
Why is a promotion code not working?
Vagabunds® promotional codes often run for a limited period of time so please make sure you check the expiry date of the code. They do not apply on certain brands, discounted items and hardware unless otherwise specified. We are unable to apply a discount after an order has been submitted.
Only one promotional code can be used per order, and we are unable to combine promotional codes together. We recommend that you use the code that gives you the best deal.